KneeHab Academy Privacy Policy
This Privacy Policy applies to www.kneehabacademy.com and any related apps or services.
Effective Date: October 17, 2024
KneeHab Academy LLC (“KneeHab Academy”, “we”, “our”, or “us”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy describes the types of information we may collect from you or that you may provide when you use our website, applications, coaching services, or digital products (collectively, the “Services”), and our practices for collecting, using, maintaining, protecting, and disclosing that information.
1. Information We Collect
We may collect the following types of data:
Personal Information: Name, email address, phone number, payment details, demographic information, and any other identifying data you submit.
Health-Related Information: Self-reported injuries or physical conditions (non-HIPAA protected).
User Content: Comments, reviews, survey responses, emails, testimonials, or community forum content.
Operational Data: Application activity, device type, OS version, crash logs, error messages, performance data, and usage metrics.
Location Data: If enabled, we may collect approximate location through the app or browser.
Payment and Billing Information: Handled through secure third-party processors like Stripe.
2. How We Collect Your Information
We collect information:
Directly from you when you fill out forms, register for our programs, or communicate with us
Automatically as you interact with the app or website
From third-party services that help us operate our platform (e.g., analytics tools, payment gateways)
3. How We Use Your Information
We use the information we collect for various purposes, including to:
Deliver and improve our services and training programs
Personalize user experience
Process payments and manage subscriptions
Respond to inquiries and provide support
Monitor application performance and resolve technical issues
Analyze user behavior to improve our content and offerings
Send newsletters, updates, and marketing materials (you can opt out at any time)
To determine eligibility for financing or payment plans (via third-party partners like LeadFi). These soft credit inquiries will not affect your credit score and are used solely for prequalification purposes. No Social Security Number is required, and you may withdraw consent at any time by contacting us.
4. Legal Basis for Processing (for Users in the EU/UK)
We rely on the following legal bases for collecting and processing personal data:
Consent (e.g., for marketing communications)
Contractual necessity (e.g., account creation, billing)
Legitimate interests (e.g., app analytics, service improvement)
Compliance with legal obligations
Note: Under some legislation (such as GDPR or CCPA), we may be allowed to process your data based on legitimate interest until you object (opt out), without requiring explicit consent. If you have questions about the legal basis for processing, please contact us at [email protected].
5. Cookies and Tracking Technologies
We may use cookies, pixels, or similar tracking tools to:
Monitor user behavior
Improve user experience
Enable targeted advertising and retargeting
You can manage cookie preferences in your browser settings or via in-app tools where available.
6. Data Sharing and Disclosure
We may share your data with:
Service providers (e.g., Skool, Stripe, Google Analytics)
Coaches and internal team members for training purposes
Legal authorities if required to comply with laws
Marketing partners (aggregated and anonymized data only)
Financing partners who assist in payment plan prequalification (e.g., LeadFi)
We do not sell your personal data. We may, however, compile and share anonymized, aggregated statistics with partners.
7. Data Retention
We retain your data:
As long as your account remains active
As needed to provide services and comply with legal obligations
For internal analysis and reporting
If you wish to delete your information, email us at [email protected].
8. Your Rights and Choices
Depending on your location, you may have the right to:
Access your personal data
Correct inaccuracies
Request deletion
Object to data processing
Withdraw consent (where applicable)
Request data portability
To exercise any of these rights, email us at [email protected].
9. Data Security
We take reasonable steps to protect your information, including:
Secure servers
Data encryption (where applicable)
Access restrictions for employees and contractors
However, no internet-based service is 100% secure, and we cannot guarantee absolute protection.
10. Children’s Privacy
Our services are intended for users 18 and older. We do not knowingly collect personal data from children under 13. If we become aware of such data, we will delete it promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with an updated effective date. Continued use of our Services constitutes your acknowledgment of these changes.
12. Contact Us
For questions, requests, or complaints regarding this Privacy Policy or your personal information, please contact us at:
Email: [email protected]
Website: https://www.kneehabacademy.com
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